Examples of recent projects
Designing and testing an efficient, integrated, and user-friendly payroll analytics process.
Smart Pay Analytics was a new feature that required several rounds of UX research across multiple methodologies. Below are some of the research projects needed to make the feature successful.
Payroll Processing - Observation
Description: Customer site visit
Methods: In-person observational research - Interview
Deliverables: PPT Presentation
Conceptual Evaluation
Description: Evaluate high-level design concepts
Methods: Interview - Concept evaluation
Deliverables: Interview Script - PPT Presentation - Process Overview - Prioritized Feature List
Usability Test
Description: Usability test via prototyped designs
Methods: Remote, moderated usability testing
Deliverables: Interview Script - PPT Presentation
Usability Test - Round 2
Description: Usability test via prototyped designs
Methods: Remote, moderated usability testing
Deliverables: Interview Script - PPT Presentation
Review with Sales Team
Description: Review of designs with sales team to get feedback on how they think the feature will be perceived by prospective customers
Methods: Presentation - Interview
Deliverables: Interview Script - PPT Presentation
Measure Feature Success
Description: Analyze the success of the feature based on several usage metrics
Methods: Survey - Data Analysis
Deliverables: Metrics - PPT Presentation
Designing a user-friendly mobile experience
Determining the best design elements
Description: Usability test on a mobile device via prototyped designs
Methods: In-person, moderated usability testing
Deliverables: Findings and recommendations
Description: A/B usability test via prototyped designs
Methods: Remote, moderated usability testing
Deliverables: Interview Script - PPT Presentation