About Me

I am a user experience researcher with over 20 years of practice drawing out meaningful feedback to improve products and help product teams achieve their goals.

 

Because I am curious by nature and want to understand why people think the way they do, I can quickly develop a rapport with research participants and put them at ease.  This not only gets me efficient results and better feedback, it allows both of us to enjoy the research process more.

 

I am a world traveler, foodie, avid reader, and animal lover.  If I am at home you can usually find me in the kitchen cooking up something healthy or snuggled up with my cat.  Otherwise I will be on a plane, reading my book while heading somewhere new and exciting.

My Approach to Research

I've been doing user experience research work since 2002.  There is no such thing as a 'typical project' because each project has unique goals, but here is an example of the process, along with some activities that I do on almost every project.

Project Kickoff

  • Define research goals with stakeholders
  • Identify the best methodology to achieve those goals
  • Determine demographics for best research participants
  • Create interview script
  • Determine metrics

Recruiting 

  • Create screening criteria for participant recruiting
  • Contact potential participants and schedule sessions 
  • Send reminder/confirmation emails and follow up after sessions

Research Sessions

  • Facilitate sessions with participants
  • Conduct debrief sessions with observers after each session

Data Analysis

  • Work with observers on key learnings and initial synthesis of data
  • Complete data synthesis by reviewing notes for additional details 
  • Gather quotes and/or video clips
  • Create findings and recommendations document

Read Out

  • Present findings and recommendations to project stakeholders and others as necessary

For more detailed information, please see my PROJECTS page.